Home / Warranties, Repairs & Problems

Consumer
Warranty
Information


Fender Australia offers limited product warranties of varying length for goods purchased from Australian Authorised Fender® dealers. The benefits provided by each of our limited warranties are in addition to all other rights and remedies available to consumers under the law. The conditions of the limited warranty are set out on the warranty cards provided with the product at the time of sale.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Fender Australia's limited warranty covers manufacturing defects and does not cover normal maintenance or wear and tear.

For full information on the 1 and 5 year limited warranties, please consult your warranty cards or follow the links at the top of this page.

Our limited warranty coverage may be updated from time to time. Consumers should check with the Authorised Fender Dealer, the terms and conditions applicable for the relevant Fender Australia limited warranty at the time of the purchase.

What to do if you have a problem.

1. Contact the store where you purchased the goods.
If you feel that you have a problem that may be covered by warranty, you should first contact the store where you purchased the goods and advise them of your problem.

We recommend that you take your guitar, bass or amp into that store and show or demonstrate the problem and listen to the advice that the store has to offer.

The limited warranties are given by Fender Australia of 3 Sir Joseph Banks St Botany NSW 2019 (Tel: 02 9666 5077) (email : service@fender.com.au). However, many issues may be rectified in the store. Often a set-up (for guitars and basses), or wear and tear is the cause of the problem, and maintenance may rectify it.

To claim under any limited warranty, the original consumer purchaser must:
a.supply proof of his/her original purchase of the product (at least the original sales receipt which must contain the product's serial number and the purchaser's name):
b.supply documentary evidence of its service history; and
 c.within the period of the warranty, return the product to an Authorised Fender® Dealer or to an Authorised Fender® Service Centre.

Locations and details of Fender Australia's Authorised Fender® Dealers and Authorised Fender® Service Centres are available at www.fender.com.au.



2. Fender Australia's Authorised Service Centres
If the store feels that the problem requires further action they will organise a set-up or repair with an independent Authorised Fender Service Centre.

They will require a copy of your original purchase receipt, which should have your name and serial number of the item that you purchased as well as the date of purchase. Fender Australia's warranties are only available to the original retail purchaser.